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The program runs through January 31, 2024.
The Truckload promotion will run at various times throughout the year. Please look out for up-dates on the OWI hub.
Your account will be reviewed within a maximum of 5 days.
You will receive an email notification once your account has been reviewed to confirm you can now log in.
You must complete your registration by August 15th, 2023 to be eligible for the Top Performers Program. If you register after this date, you will only be eligible to participate on the Truckload promotion.
The program participation is by invitation only. If you register and you are not eligible to participate your registration will be declined.
You can reset this via the ‘Forgotten Password’ on the login page.
Enter your registered email address to receive a reset link.
Check your junk folder for the email and use the reset link within 24 hours.
When resetting your password, follow the below criteria:
Minimum of 8 characters
At least 1 uppercase character
At least 1 lowercase character
At least 1 number
At least 1 symbol (please note that. and - are not classified as symbols on the system so please avoid using these).
Then you can call us Toll-Free: 1-844-727-5590 or contact us at [email protected]
Once your company makes a purchase for an eligible product, this data is recorded on the reward portal within 28 days.
This data is used to calculate tiers and points allocations.
Any returned sales will not qualify towards the final reward.
The number of points you receive is based on the current active promotion. Please visit the promotions page to find out how many points you can earn today.
Look out for double points promotions throughout the Top Performers Program on the promotions page.
Please visit the ELIGIBLE PRODUCTS page to find out which products are eligible and will count towards your company’s final reward.
Company accounts are rewarded based on annual sales performance.
This is then amalgamated into a company reward calculated at the end of the Top Performers Program.
Once we have calculated your company performance level, we will email the primary contacts for your company to determine the recipient of the prize.
Your company will be issued with a deadline date to confirm who the prize should be awarded to.
The company reward will be issued in February 2024.
Once your company has confirmed the recipient, an experience certificate will be issued by email within a maximum of 10 working days.
Throughout the year you will be able to earn Truck Bucks for eligible Peak Coolant purchase. Truck Bucks can be redeemed for a wide range of rewards available on the OWI Hub.
Promotion details and dates will be communicated via the OWI Hub and email.
To be eligible to participate, you must register on the OWI Hub
No – Additional Truck Bucks cannot be purchased. Only bucks awarded through your OWI hub account can be used to place orders for products within your current Truck Bucks balance.
No – Truck Bucks are awarded to individual accounts and can only be redeemed by the intended recipient. You cannot transfer your Truck Bucks to another participant.
You have until Dec 31 2023 to redeem your Truck Bucks for a reward. Any unspent Truck Bucks will expire and will be removed from your balance.
We cannot guarantee your address can be amended once your order has been placed. Contact us as soon as possible with your correct address and we will do our best to update this for you.
eVouchers – Due to the nature of this reward, we are unable to cancel eVouchers once the order has been placed.
Physical rewards and gift cards – Providing your order has not yet been dispatched you can request a cancellation. Orders can sometimes be dispatched same day, but changes may not be reflected on your account until 24 hours after this. Contact us as soon as possible and we will do our best to cancel this for you.
* If your order has been dispatched but we have intercepted delivery, you will not be refunded the delivery fee for your order. * If your gift card has been dispatched and the funds have been spent, we may not be able to refund you.
eVouchers – Most of our eVouchers are emailed within 1 working day, but some can take up to 5 working days based on code availability.
Physical rewards and gift cards – These take up to 5 working days to dispatch, and we ask you to allow up to 10 postal days after the dispatch date to receive these.
Delivery timescales can vary depending on the product type and supplier; so please check the reward description for specific information before placing your order.
You can check your order status in your “My Account” page.
Your order will initially show as “Pending”. Once we acknowledge your order this will update to “Processing” and means we are checking stock. Your order will update to “Dispatched” as soon as this has shipped, and if your order has any tracking information you can also see this here.
eVouchers – eVouchers are sent to the email address submitted with your order. First check your junk folder and if you can still not locate this and your order has a status of “Dispatched”, contact us for further assistance.
Physical rewards and gift cards – If you have not received your reward after 14 postal days of the dispatch date, please check any tracking that may be available in your “My Account” page. If you do not have tracking for your order, contact us for further assistance.
* If your reward has been dispatched to the address provided and signed for, we may not be able to issue a replacement. If your gift card has been dispatched to the address provided the funds have been spent, we may not be able to issue a replacement.
If your reward arrives faulty or damaged, please contact us with your order reference and proof of damage / fault within 24 hours of delivery. Our suppliers are only able to replace damaged or faulty rewards if we are notified within 24 hours of the delivery date and any claims made outside of this period may incur additional fees.
If your reward develops a fault after 28 days, you will need to raise a claim directly with the manufacturers to resolve this. Please contact us as soon as possible and we will be happy to issue a proof of purchase to assist you with your claim.
*If your product is returned for testing and no fault is found, you may be charged for the collection and reshipment fee to send the item back out to you. We cannot issue a credit for any products which are not found faulty.
Please contact us within 24 hours of delivery with your order reference and images of the product received. We will then arrange collection and replacement of your order. *We ask that you please do not open the incorrect item you have received as this will void your return.
eVouchers – Due to the nature of this reward, we are unable to accept returns for eVouchers once the order has been placed.
Physical rewards and gift cards – We can accept returns requests for physical gift cards provided they have not been used. To return your gift card, please contact us within 7 days of receipt and our team can process your return.
*We cannot refund the original delivery fee and you may need to return the gift card at your own cost for your refund.
*Some gift cards are exempt from returns.
Physical rewards – We can accept returns requests for physical rewards provided they are unused and in a re-saleable condition. Returns are however subject to collection and restocking fees which will be deducted from your Truck Bucks balance or invoiced to you directly for payment. These fees will vary and please contact us for more information.
We cannot refund the original delivery fee and you may be charged additional fees to collect your reward.
*Some rewards are exempt from returns such as personal accessories including but not limited to sunglasses and jewellery etc. Details will be provided in the product description so please make sure to check this before placing your order if in doubt.
Many of our gift cards are dispatched unloaded and we ask you to allow up 48 hours from receipt for this to be activated. If, however you have tried to use your gift card after 48 hours and have been advised by the retailer that the gift card has either a zero or incorrect balance, please contact us as soon as possible for further assistance.
You can also check the balance of some of the gift cards online or by calling the number provided on your gift card. If in doubt, please use these methods to check the balance on your gift card before use.
Corrections to addresses – If you have placed your order and have noticed your address is incorrect, please contact us as soon as possible with your order number and correct delivery address. If your order has dispatched before the address has been updated, there may be additional fees incurred to reship your order.
Country errors – If you order a reward to a delivery address which is different from the country registered to your account, you may be charged additional shipment fees which will either be deducted from your Truck Bucks balance or invoiced to you directly for payment. If these fees cannot be covered, we may have to cancel your order and refund your Truck Bucks.
Could not be delivered – If your order could not be delivered and this has been returned, you may be charged restocking and reshipment fees which will either be deducted from your Truck Bucks balance or invoiced to you directly for payment.
Our office hours are Monday to Friday, 9am – 5.30pm (EST), Saturday, 9am - 5pm (EST) and we aim to respond to all questions within 24 hours.
When a question cannot be resolved the same day, our team will provide updates every 5 working days until your question has been resolved.
Then you can call us Toll-Free: 1-844-727-5590 or contact us at [email protected]
